Support Operations Center

Secure Communications

BlackOps Market employs a compartmentalized support infrastructure. All communications regarding orders, escrow, and vendors must occur through the internal ticketing system. External communication is strictly reserved for account recovery and critical security reports. Unencrypted emails will be automatically discarded by the mail daemon.

Support Status
Online
Avg. Response
~42 Minutes
PGP Key ID
0x8F92B1C3
Timezone
UTC +0

Ticket System

Prioritized

The primary channel for all active users. Use for order disputes, escrow release issues, vendor applications, and deposit inquiries. Requires active session.

> /market/support/tickets
Log in to access

Account Recovery

External

Strictly for 2FA resets and password recovery when login is impossible. Messages must be signed with your account PGP key or they will be ignored.

[email protected]

Security / Bug Bounty

Urgent

For whitehat researchers reporting critical vulnerabilities. Bounties paid in XMR. Do not use for general support questions.

[email protected]

Server Identity Key

Verify this key against our signed Canary message located on the About page. All official communications from BlackOps Market will be signed by this key.

Key Fingerprint (SHA256)
8F92 B1C3 E4D5 A6B7 9012 3456 7890 ABCD EF12 3456
Import Command
$ gpg --import blackops_admin.asc
blackops_public_key.asc

Support Protocols

Before Opening Tickets

  • Check FAQ for deposit confirmation times (XMR requires 10 confirmations).
  • Review the Tutorial for PGP setup instructions.
  • Ensure you are not on a phishing mirror (Verify URL signature).
  • Do not open duplicate tickets; this resets your queue position.

Ticket Etiquette

  • Use English only for support communication.
  • Provide Order ID and Transaction Hash (TxID) immediately.
  • Do not message staff for vendor status; apply via the dashboard.
  • Abusive language results in an immediate permanent ban.